Hero & Creatives

Privacy Policy

Hero and Creatives Unip LDA (hereafter referred to as "Hero & Creatives", "H&C", "we", "us", or "our") provides an online platform that connects travelers who want to book guided-photoshoots (collectively, the “Services”) offer by professional photographers through our website.

In essence,

Hero & Creatives is founded on the principle of helping travelers discover and meet photographers all over the world.

About our Privacy Policy

We know that you care about how your personal information is used and shared, and we take your privacy very seriously. By visiting the Hero & Creatives website, you are accepting the practices outlined in this policy.

This Privacy Policy covers Hero & Creatives's treatment of personal information that Hero & Creatives gathers when you are on the Hero & Creatives website and when you use Hero & Creatives services. This policy does not apply to the practices of third parties that Hero & Creatives does not own or control, or to individuals that Hero & Creatives does not employ or manage.

Information Collected by Hero & Creatives

We only collect personal information that is relevant to the purpose of our website. This information allows us to provide you with a customized and efficient experience. We collect the following types of information from our Hero & Creatives users:

In essence,

We collect information to make Hero & Creatives website useful for you.

Information You Provide to Us:

1. We receive and store any information you enter on our website or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features.

2. Registration: In order for you to use Hero & Creatives services you must complete a registration form. As part of this registration form, we require select personal information.

3. Photographer Profile: To allow you to express yourself beyond just the information collected during registration, we enable you to provide additional information, such as a bio, a profile picture, the tour details, and an introducing video of yourself in your city to make easier the travelers to choose and book your services (this last requirement is not obligatory but it is highly recommended). Your public portfolio is automatically shown when you fill all the required fields in your profile page.

4. Traveler Profile: When you sign up and you log in into your profile, your information is private and non visible to other users. We enable you to provide additional information, such as a profile picture.

Automatic Information

1. We receive and store certain types of information whenever you interact with us. Hero & Creatives and its authorized agents automatically receive and record certain "traffic data" on their server logs from your browser including your IP address, Hero & Creatives cookie information, and the page you requested. Hero & Creatives uses this traffic data to help diagnose problems with its servers, analyze trends and administer the website.

2. Hero & Creatives may collect and, on any page, display the total counts that page has been viewed. This includes Photographer and Traveler Profile pages.

In essence,

We collect your registration and your (traveler or photographer) profile data. Our servers also collect log information used to make the website run better.

Email Communications

Hero & Creatives is very concerned about your privacy and we will never provide your email address to a third party without your explicit permission, as detailed in the "How we share Your Information" section below. Hero & Creatives may send out e-mails with Hero & Creatives related news, products, offers, surveys or promotions.

You may also receive notification e-mails from Hero & Creatives, which inform you of actions (e.g. tour booking requests) that have been performed on the site. If you do not want to receive e-mail from us, you only have to unsubscribe to our newsletter clicking in the bottom part of any email we send to you. However, please note that in all cases you will continue to receive all system e-mails (e.g. those regarding forgotten user passwords) and legal notices (e.g. updates to our policies) from us.

In essence,

We will send you emails based on your activity and preferences. You can always unsubscribe to our promotional news. From time to time, we may send emails to all our users regarding legal notices and other important information.


Cookies  is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website to enable our systems to recognize and tell us how and when pages in our website are visited and by how many people. Hero & Creatives cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your screen name or e-mail address is.

We recommend that you leave the cookies activated because cookies allow you to use some of Hero & Creatives's coolest features. Some of our business partners, like our advertisers, may use cookies on our website. We have no access to, or control over, these cookies.

In essence,

To remember you, our system will identify you as a cookie user. It's sweet and safe.

How we share your Information

Because Hero & Creatives enables people to discover and share information with one another, information about the people who use Hero & Creatives is an integral part of the Hero & Creatives experience. Rest assured that we neither rent nor sell your personal information to anyone and that we will share your personal information only as described below.

  • 1. Hero & Creatives Staff: Hero & Creatives personnel and authorized consultants and/or contractors may have access to user information if necessary in the normal course of Hero & Creatives business.
  • 2. Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Hero & Creatives, or substantially all of its assets, were acquired, user information would be one of the assets that is transferred.
  • 3. Protection of Hero & Creatives and Others: We may release personal information when we believe in good faith that release is necessary to comply with a law; to enforce or apply our Terms of Use and other policies; or to protect the rights, property, or safety of Hero & Creatives, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  • 4. Photographer Profile information: Information collected during registration and subsequent visits, such as your full name and location, may be displayed to other Hero & Creatives users in your User Profile. The User Profile is the area on Hero & Creatives where we allow you to tell other Hero & Creatives users about yourself and show a briefly portfolio and the details of the tour you offer.
  • 5. Traveler Profile information: Information collected during registration and subsequent visits, such as your full name and location, won’t be displayed to other Hero & Creatives users.
  • 6. Syndication: Hero & Creatives allows for the RSS syndication of all of its public content within the Hero & Creatives website.
  • 7. Syndication: Hero & Creatives allows for the RSS syndication of all of its public content within the Hero & Creatives website.
In essence,

We do not sell your information to anyone. However, we will show publicly available information to other users and may release other information to authorities where required by law.

Keeping Information Secure

Your Hero & Creatives account information is protected by a password for your privacy and security. Protect against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer.

In essence,

Your account is protected by an encrypted password. We keep it secure, you must also keep it safe. Our employees may not access your account unless required to do a specific job.

Ways to Control Display and Use of Your Information

  • 1. As stated previously, you can always opt not to disclose information, but then you may be unable to use certain features on our website.
  • 2. By visiting your User Profile, you can correct, amend, add or delete personal information on our website.
  • 3. If you do not wish to receive e-mail from us or other Hero & Creatives users, please visit the Settings of your User Profile and/or follow the instructions contained in the unwanted e-mail message.
  • 4. However, please note that you will continue to receive all system e-mails (e.g. those regarding forgotten user passwords) and legal notices (e.g. updates to our policies) from us.
  • 5. As explained earlier, the "help" portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. Please note, however, that if your browser does not accept cookies, you will not be able to take advantage of some of our attractive features.
In essence,

You can choose not to share information with us, but your experience of the site may be limited. However, until your account is deleted, you may receive all system emails.

How the Site and Services Work

The Site and Services can be used to facilitate the listing and booking of photoshoot tours around the city (“Photoshoots”). Such Photoshooots are included in Listings on the Site and Services by Photographers. You may view Listings as an unregistered visitor to the Site and Services; however, if you wish to book a Photoshoot or create a Photographer Portfolio, you must first register to create a Hero & Creatives Traveler Account (defined below) or a Photographer Account. To be able to create a Portfolio, we need to approve your talent and give you an exclusive access to show your work in our website.

As stated above, Hero & Creatives makes available a platform or marketplace with related technology for Travelers and Photographers to meet online and arrange for bookings of Photoshoots. Hero & Creatives is not an employer of photographers, and H&C does not own, sell, resell, photographs of the travelers. Hero & Creatives’ responsibilities are limited to: (i) facilitating the availability of the Site and Services and (ii) serving as the limited agent of each Photographer for the purpose of accepting payments from Travelers on behalf of the Photographer.

Please note that, as stated above, the site and services are intended to be used to facilitate the booking of photoshoots. Hero and Creatives cannot and does not control the content contained in any listings and the condition, legality or suitability of any photoshoots. H&C is not responsible for and disclaims any and all liability related to any and all listings and photoshoots. Accordingly, any bookings will be made at the traveler’s own risk.

In essence,

We choose photographers with a portfolio that fit with our visual philosophy. We are free to select the best worldwide team regarding our concept.

You can always check our available photographers without registering in the platform, but you will need to register if you want to book a tour. We don’t employ the photographers, we are their agents in Hero & Creatives website, and we provide them a worldwide showcase. We are not responsible of their legal statements or tax reporting.

Children Under 18 Years of Age

You must be 18 years and older to register to use the Hero & Creatives website. As a result, Hero & Creatives does not specifically collect information about children. If we learn that Hero & Creatives has collected information from a child under the age of 18, we will delete that information as quickly as possible.

In essence,

Please register only when you reach 18 years old.

Changes to this Privacy Policy

Hero & Creatives may amend this Privacy Policy from time to time, at its sole discretion. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to the Privacy Policy, we will notify you by posting an announcement on the Hero & Creatives website so you are always aware of what information we collect, how we use it, and under what circumstances if any, it is disclosed.

In essence,

Privacy policy may change.

Conditions of Use

If you decide to visit Hero & Creatives website, your visit and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of Portugal law.

In essence,

Visiting Hero & Creatives is subject to Terms and Privacy policy.

Effective Date of this Privacy Policy

This Privacy Policy is effective as of July 1, 2014

In essence,

Effective as of July 1, 2014.

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